Julie Kim

Senior Product Manager @ HubSpot

Julie leads Customer Feedback at HubSpot, where she’s building AI tools to turn scattered feedback from calls, meetings, surveys, and emails into clear insights. Before that, she led Ecosystem strategy at Typeform, working across 10 integrations and 7,500+ developer apps. She’s also worked on support and sales tooling at RingCentral and IBM. Outside of work, she’s a Cornell grad and competitive salsa dancer.

Speaker Sessions

Making Unstructured Feedback Actionable with AI
Discover how HubSpot is turning every customer interaction—calls, meetings, and surveys—into actionable feedback. Learn how AI helps identify themes and sentiment, track emerging issues, and guide follow-up—all in one place. Perfect for service and ops leaders aiming to close the feedback loop faster.
- Julie Kim,
- Robbie Mitchell

Julie Kim

Speaker Sessions

Making Unstructured Feedback Actionable with AI