Thu •Sep 4 •2:30pm - 3:00pm PT (30 minutes)•HubSpot Heroes Stage
Making Unstructured Feedback Actionable with AI
Discover how HubSpot is turning every customer interaction—calls, meetings, and surveys—into actionable feedback. Learn how AI helps identify themes and sentiment, track emerging issues, and guide follow-up—all in one place. Perfect for service and ops leaders aiming to close the feedback loop faster.
Open to All Levels
Session Speakers
Julie Kim
Senior Product Manager @ HubSpot
Julie leads Customer Feedback at HubSpot, where she’s building AI tools to turn scattered feedback from calls, meetings, surveys, and emails into clear insights. Before that, she led Ecosystem strategy at Typeform, working across 10 integrations and 7,500+ developer apps. She’s also worked on support and sales tooling ...
Robbie Mitchell
Staff Product Manager @ HubSpot
Robbie Mitchell co-founded Frame AI, a conversational intelligence startup acquired by HubSpot in 2024. Now Staff Product Manager for AI at HubSpot, he works with product teams across the CRM to help integrates Frame AI’s technology. Robbie’s extensive leadership experience in venture-backed startups includes roles at ...
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