Wed •Sep 3 •11:30am - 12:15pm PT (45 minutes)•CoLab•Hall A (Level 0)

CoLab 1: The Scale Delusion: Is Personal Touch Dead?

For years, Customer Success, Community, and Customer Support relied on personal touch. But with budgets decreasing and expectations increasing, scale is the word on everyone's lips. How do connection-focused industries thrive in a world focused on digitalization? Join fellow leaders for deep discussion on where customer-focused roles are heading in the age of AI. From existential to tactical, we'll explore shifting trends and leave you with tactics, philosophies, and a reminder that you're not alone. This session is a repeat offering (not a series); each occurrence covers the same material.

Open to All Levels