Kie Watanabe

Director of Product, Service Hub @ HubSpot

Kie Watanabe is Director of Product for Service Hub at HubSpot, where she’s spent 7+ years shaping tools that power exceptional customer experiences. With over a decade in product management—and past roles at McKinsey and startups—she brings strategic insight into scaling support in an AI-driven world. She’s worked across Content, Commerce, and Service Hub, giving her a full view of the customer journey. Kie holds a BA from UChicago and an MBA from HBS and is passionate about helping small businesses thrive.

Speaker Sessions

Thu •Sep 4 •4:30pm - 5:00pm PT •
Inside Service Hub: Building a Unified Post-Sales Journey
Discover how to transform your customer service from a reactive cost center into a proactive revenue driver. Learn how Service Hub's integrated AI-powered tools, self-service capabilities, and retention features help CX leaders deliver exceptional experiences at scale while unifying customer data across teams. Essential for service leaders modernizing their post-sales strategy to maximize customer lifetime value and drive measurable business growth.
Open to All Levels

Kie Watanabe

Speaker Sessions

Inside Service Hub: Building a Unified Post-Sales Journey