Elias Torres
Founder and CEO @ Agency
Elias Torres is founder and CEO of Agency, an AI agent for customer success teams backed by Sequoia and HubSpot Ventures. Previously, he co-founded Drift, creating the Conversational Marketing category before its $1B+ acquisition by Vista Equity. His career includes leadership roles at HubSpot, Performable, Lookery, and IBM. The Nicaraguan-born entrepreneur hosts "The American Dream with Elias Torres" podcast, supporting Latino and immigrant entrepreneurship. A USF and Harvard graduate, Elias lives in Massachusetts with his wife, three children, and dog Baloo.
Speaker Sessions
Thu •Sep 4 •2:15pm - 2:45pm PT •
Smaller Teams, Bigger Impact: CS in the Age of AI
Customers aren't happy-and the way we're supporting them isn't working. We keep hiring more people and buying more tools, but we're still falling behind. In this session, Elias shares how AI will help teams stay close to customers and scale impact without adding headcount. Ideal for CS leaders, GTM teams, and founders.
Open to All Levels