Jon Dick

Chief Customer Success Officer @ HubSpot

Jon is the Chief Customer Success Officer at HubSpot, where he’s passionate about helping millions of organizations grow better by delivering exceptional AI powered customer experiences at scale. Before leading Customer Success, Jon built and led marketing teams at HubSpot, Trunk Club, and Klout—driving growth through brand storytelling, digital innovation, and customer-centric strategy. He earned his MBA from Harvard Business School and has a background in improvised comedy, an experience that continues to shape his leadership style.

Speaker Sessions

Thu •Sep 4 •9:45am - 10:15am PT •
Customer Value Revolution: 5 Shifts for CS Breakthrough
Customer Success has been playing defense for too long. Despite having talented people who genuinely want to help, CS teams have been buried in admin work, chasing the wrong metrics, and lacking the tools to prove their impact. That's finally changing. Join HubSpot's chief customer success officer as he reveals why this is CS's breakthrough moment. Learn the Customer Value Revolution framework — five shifts that let you measure real outcomes (not just usage), leverage AI to scale personalized value, and finally align CS with product. See how HubSpot transformed retention into growth.
- Jon Dick
Open to All Levels

Jon Dick

Speaker Sessions

Customer Value Revolution: 5 Shifts for CS Breakthrough