Fri •Sep 5 •12:45pm - 2:15pm PT •
ENCORE: What's New for Service With HubSpot
ENCORE due to popularity! Service teams today need to handle more than ever, and still find time to build relationships that drive long-term loyalty. Join us to learn how HubSpot’s latest service tools can help your team scale support, discover key trends, and deliver customer experiences that drive retention.
Open to All Levels
Session Downloads:
Session Speakers
Adriti Gulati
Principal Inbound Professor @ HubSpot
Adriti is a Principal Professor at HubSpot Academy, currently residing in California. Her mission is to educate and inspire to transform the way businesses think about the customer experience. When not working, you can find Adriti trying to train her dog, playing pickleball, or hiking through Southern California.
Troy Fiawoo
Inbound Professor @ HubSpot
Troy is an Inbound Professor with HubSpot Academy, located in Southern California. He joined HubSpot's Customer Support team in Feb 2021 and quickly fell in love with the product and people. This led him to diving deep into his role and the product, aiding him in becoming a Customer Trainer, Senior Onboarding Special...
Amber Bachlani
Product Manager, Knowledge Base @ HubSpot
Amber Bachlani is a Product Manager overseeing HubSpot's Knowledge Base tools. Her experience working as a Support representative and leader helps to better understand how to best facilitate knowledge sharing between live and AI reps as well as enhancing tools for sharing self-service resources directly with end users....
Bhargava Gade
Senior Product Manager @ HubSpot
Bhargava Gade is a Senior Product Manager at HubSpot, leading the Customer Agent Quality team. With over 13 years of experience in building both B2C and B2B products, including 5 years in leadership, he’s worked across SaaS, e-commerce, smartphones, and edtech. Bhargava has delivered products that have made an impact i...
Bianca Recto
Product Design Lead @ HubSpot
Bianca moved from the Philippines to San Francisco to follow her passion for UX design. After graduating from the Academy of Art, she spent 7 years at Newton Software, honing her craft in design, then led product teams at UserTesting. Now at HubSpot, she’s building customer success tools from the ground up within Servi...
Abiola Owolewa
Senior Product Manager @ HubSpot
Abiola Owolewa is a Boston native and senior product manager at HubSpot, based in Atlanta, where he leads product-led growth for Service Hub. He’s previously driven international expansion at Shopify, customer experience innovation at CarMax, and supplier enablement at Wayfair. An Emory University alum, Abiola brings o...
Daniel Jacobson
Director of Product, Developer Product Group @ HubSpot
Daniel is a seasoned product leader specializing in developer platforms and ecosystems. As the Director of Product for HubSpot's Developer Product Group, Daniel is driving innovation in HubSpot's Developer Platform. With over a decade of experience working on developer platforms and ecosystems at a variety of large tec...
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