Thu •Sep 4 •1:15pm - 2:00pm PT •
How We Decreased Customer Churn by 28%
Customer churn is one of the biggest challenges for growing businesses. Join Jeff Kushmerek and Jay Nathan, industry leaders in Customer Success, as they share actionable insights on leveraging the HubSpot Customer Success Workspace to drive retention and reduce churn rates. This session will explore proven strategies, data-driven processes, and real-world examples that Customer Success Managers, CROs, and CCOs can use immediately. You'll learn how to create workflows, proactively identify risk, and drive meaningful customer engagement—all within HubSpot's comprehensive Customer Success tools.
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Session Speakers
Jeff Kushmerek
CEO and Founder @ Infinite Renewals
Jeff Kushmerek is the Founder and CEO of Infinite Renewals, a consulting firm dedicated to helping B2B SaaS companies achieve sustainable growth through optimized post-sale operations. With over 20 years of experience, Jeff specializes in transforming customer success strategies, reducing churn, and scaling businesses ...
Jay Nathan
Board Member / Advisor @ Infinite Renewals
Jay a tech executive and entrepreneur passionate about growing businesses, building high-performing teams, and delivering value for customers. Over the past 20+ years he's built and led post-sales customer success, services, support and account management teams across a range of companies—from bootstrapped startups to ...
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