Thu •Sep 4 •1:15pm - 2:00pm PT (45 minutes)•Education Session 4

How We Decreased Customer Churn by 28%

Customer churn is one of the biggest challenges for growing businesses. Join Jeff Kushmerek and Jay Nathan, industry leaders in Customer Success, as they share actionable insights on leveraging the HubSpot Customer Success Workspace to drive retention and reduce churn rates. This session will explore proven strategies, data-driven processes, and real-world examples that Customer Success Managers, CROs, and CCOs can use immediately. You'll learn how to create workflows, proactively identify risk, and drive meaningful customer engagement—all within HubSpot's comprehensive Customer Success tools

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