Making Company and Customers ACTUALLY Listen to Each Other

Evan Hamilton led Community at Reddit, where the company relies on tens of thousands to keep the site active and healthy. Despite this reliance, Reddit has had two massive moderator protests in the last ten years. The five years where moderator unrest barely made the news? That's when Evan was there. In this workshop, Evan will dive deep on the tactical programs that will ensure your company listens to your customers and that your customers don't derail your teams—all rooted in his experience and behavioral psychology.