Thu •Sep 4 •3:30pm - 4:30pm PT (1 hour)•HubSpot Academy Lab 2
ENCORE: Lab: Building a Proactive Customer Support Strategy
Transform your support strategy from constantly putting out fires to preventing them entirely. In this hands-on Service Hub lab, you'll explore how AI-powered tools can automate routine tasks, discover proven methods for building effective self-service resources, and learn smart approaches to measuring customer satisfaction. *This session is for folks with a Service Hub Professional or Enterprise account.
Advanced
Session Speakers
Adriti Gulati
Principal Inbound Professor @ HubSpot
Adriti is a Principal Professor at HubSpot Academy, currently residing in California. Her mission is to educate and inspire to transform the way businesses think about the customer experience. When not working, you can find Adriti trying to train her dog, playing pickleball, or hiking through Southern California.
Yelena Martial
French Inbound Professor @ HubSpot
Yelena was born in Guadeloupe, a French island, and is now based in France. She began her career in customer support at HubSpot, where she gained in-depth knowledge of the products and developed strong skills in resolving customer queries. Passionate about content creation, writing, and travel, Yelena is dedicated to m...
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