AI or Human: The Ultimate Customer Retention Showdown
Welcome to the most electrifying debate in customer success! In this game-show style panel, our expert panelists will go head-to-head to defend their positions on AI vs. human-powered customer retention strategies. From the burning question ”Will AI take over customer success?” to ”Are CS teams even worth it?” we’re digging deep into the future of revenue retention. The stakes are high! After each round, YOU (the audience) will vote on the winner. Will AI or human-touch reign supreme? Tune in for a thrilling showdown to learn which strategies will last the test of time.
Session Speakers
Jeff Whitlock
CEO @ Grain
Jeff is the CEO of Grain, a role he took on after holding a few other roles at the company, including President, Head of Product and Head of Operations. Before Grain, Jeff started his career at McKinsey, then joined Vivint Smart Home. He’s held multiple product leadership roles in early stage startups, and co-founded m...
Daniel Zarick
CEO @ Arrows
Daniel is the CEO and cofounder of Arrows, a sales room and customer onboarding platform for teams that run on HubSpot. Arrows is also funded by HubSpot Ventures. Previously Daniel was the second product manager at Twilio and ran a software design studio.
Samantha Anderson
CEO @ Origin 63
Sam Anderson is CEO and co-founder of Origin 63, a HubSpot Solutions partner helping organizations increase revenue and retention by transforming how they use HubSpot. With nearly a decade of HubSpot expertise, Sam and her team have empowered 550+ teams to optimize customer journeys, unify tech stacks, and break down t...
Kim Hacker
Head of Business Operations @ Arrows
Kim is the Head of Business Operations at Arrows and a HubSpot expert with 13 years of experience in sales and customer onboarding. With a background spanning design, sales, partnerships, marketing, operations, and customer success, Kim brings a generalist’s perspective to building efficient, scalable processes. Passio...
