Reservation Required
Thu •Sep 4 •1:45pm - 2:30pm PT (45 minutes)•Education Session 3
The Hidden Value of AI: Your Human Agents
AI in CX isn’t just about cost-cutting or automation. The real opportunity is empowering human agents to focus on CX, build relationships, and drive revenue. GenAI helps agents go beyond tickets to deliver greater value. Omnichannel bots are becoming standard—but what sets companies apart is how well their people build and retain customer trust. Shifting to a retention- and revenue-driven support culture takes strategy. Let’s explore how to make it happen.
Open to All Levels
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- Reservation Required
Fri •Sep 5 •1:30pm - 2:15pm PT •
40-Min AI Sprint: Branded AI Training and Take-Home Playbook
Open to All Levels
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