Thu •Sep 4 •10:30am - 11:30am PT •
ENCORE: Lab: Making Customer Success Impact Undeniable
ENCORE due to popularity! Customer success leaders may feel like the unsung heroes of their companies, so how can you get recognized as champions of retention? This hands-on lab teaches you to connect your customer success efforts to measurable business outcomes. You'll understand key success predictors like customer feedback and health scores, as well as managing revenue in the customer success workspace. This Lab is ideal for customer success leaders with a Service Hub Professional or Enterprise account.
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Session Speakers
Julie Lugten
Senior Academy Professor @ HubSpot
Julie is a Senior Professor at HubSpot Academy, located in Massachusetts. She worked directly with customers for five years as both a Customer Support Specialist and then a Customer Onboarding Specialist. She is passionate about driving education at scale and aims to empower businesses to provide the best customer expe...
Jehad Begraoui
Inbound Professor @ HubSpot
Jehad (or Jeje, as she likes to be called) loves to take full advantage of inbound marketing opportunities and build long-lasting relationships with customers. Originally from Germany, she is currently based in France. When she's not behind the camera, you'll find her on the dance floor - she's always in action with sa...
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