Kim Hacker

Head of Business Operations @ Arrows

Kim is the Head of Business Operations at Arrows and a HubSpot expert with 13 years of experience in sales and customer onboarding. With a background spanning design, sales, partnerships, marketing, operations, and customer success, Kim brings a generalist’s perspective to building efficient, scalable processes. Passionate about making AI accessible for non-technical teams, Kim writes about AI, automation, and customer success on the Arrows blog and LinkedIn, co-hosts the Onboarding Therapy podcast, and has spoken at NYCX.

Speaker Sessions

Thu •Sep 4 •1:30pm - 2:15pm PT •
DEBATE: AI or Human: Ultimate Customer Retention Showdown
Welcome to the most electrifying debate in customer success! In this game-show style panel, our expert panelists will go head-to-head to defend their positions on AI vs. human-powered customer retention strategies. From the burning question ”Will AI take over customer success?” to ”Are CS teams even worth it?” we’re digging deep into the future of revenue retention. The stakes are high! After each round, YOU (the audience) will vote on the winner. Will AI or human-touch reign supreme? Tune in for a thrilling showdown to learn which strategies will last the test of time.
Open to All Levels

Kim Hacker

Speaker Sessions

DEBATE: AI or Human: Ultimate Customer Retention Showdown