Improve Retention in the New Era of Customer Success

Discover the vital insights that business leaders are using to drive retention. Explore the new customer success tools in HubSpot, learn best practices, and find focus areas for enhancing retention and driving expansion. Ideal for Customer Experience leaders and teams seeking to elevate their customer management strategies. In this session, you will learn how CX Leaders should be thinking about retention in 2025, best practices for running customer success inside HubSpot, and focus areas for improving retention using HubSpot’s tool set.