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Jeff Whitlock

CEO @ Grain

Jeff is the CEO of Grain, a role he took on after holding a few other roles at the company, including President, Head of Product and Head of Operations. Before Grain, Jeff started his career at McKinsey, then joined Vivint Smart Home. He’s held multiple product leadership roles in early stage startups, and co-founded multiple startups of his own.

Speaker Sessions

Featured
Thu •Sep 4 •1:30pm - 2:15pm PT •
DEBATE: AI or Human: Ultimate Customer Retention Showdown
Welcome to the most electrifying debate in customer success! In this game-show style panel, our expert panelists will go head-to-head to defend their positions on AI vs. human-powered customer retention strategies. From the burning question ”Will AI take over customer success?” to ”Are CS teams even worth it?” we’re digging deep into the future of revenue retention. The stakes are high! After each round, YOU (the audience) will vote on the winner. Will AI or human-touch reign supreme? Tune in for a thrilling showdown to learn which strategies will last the test of time.
Open to All Levels